Refund policy
Return & Refund Policy
Last updated: August 11, 2026
30-Day Return Policy
At OPCBleu.ca, we want customers to have clear information about returns. You may request a return within 30 days after receiving your order, subject to the conditions below and any rights that apply under Quebec and Canadian consumer protection laws.
To be eligible for a standard return, the product should be:
- Unused and in its original condition;
- Returned with its original packaging, accessories, manuals, and included items when applicable; and
- Accompanied by proof of purchase or sufficient order information.
How to Request a Return
Before sending a product back, please contact our support team so we can review your request and provide return instructions.
Email: support@opcbleu.ca
Phone: (819) 991-5097
Please do not send a product back before receiving return instructions from OPCBleu.ca. This helps us identify and process the return correctly.
Return Shipping
Customers may be responsible for return shipping costs for discretionary returns. If the item received is defective, damaged, incorrect, or if applicable law requires otherwise, please contact us so we can review the situation and provide the appropriate next steps.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible with your order information and a description of the issue. We may request photos or other information needed to review the claim.
Items That May Not Be Eligible for a Standard Return
Subject to applicable law, certain products may have return restrictions, including:
- Opened software, digital products, activation keys, or downloadable items;
- Products damaged through misuse, improper installation, or unauthorized modification;
- Items returned incomplete or missing important accessories or components; and
- Special-order or custom-configured products, unless defective or otherwise returnable under applicable law.
Exchanges
If you would like a different product, contact us first. Depending on the situation, the simplest option may be to complete an approved return and place a new order.
Refunds
Once we receive and inspect an approved return, we will notify you of the refund decision. If approved, the refund will be issued to the original payment method, generally within 3–5 business days after approval.
Your bank, credit-card issuer, or payment provider may require additional time before the credit appears on your account.
Consumer Rights
Nothing in this policy limits rights or remedies that cannot be waived under applicable Quebec or Canadian consumer protection laws.
Contact Us
OPCBleu.ca
Email: support@opcbleu.ca
Website: https://opcbleu.ca