FAQ

Open the product page for the computer component or accessory you want, select any required options, and choose Add to cart. When you are ready, proceed to checkout and follow the on-screen steps.

Once your order is received, we will send a confirmation email. If we need additional information, our customer service team will contact you. If you do not see the confirmation email, check your junk or spam folders.

An order may be cancelled because of product availability, payment or verification issues, or a material pricing or product-information error. If we need more information before processing the order, we will contact you when possible.

If your order has not shipped yet, contact us as soon as possible to request a change or cancellation. If it has already shipped, please review our return policy for the available options.

Use your order confirmation and shipping emails to follow your order. You can also sign in to your customer account or use the order-tracking page when tracking is available.

An order may be placed on hold because of product availability, shipping-address details, payment information, or an order-verification requirement. Check your email, as our customer service team may need to contact you.

We may request additional information to verify an order and help protect customers and our business from fraudulent transactions or payment risk.

Yes. Customer accounts are optional at OPCBleu, so you can check out without signing in. Creating an account can make it easier to review your orders and tracking information.

Contact us as soon as possible. If the order has not shipped, we will review whether the address can be corrected. Carrier address corrections, redirection, or reshipping can involve additional fees and cannot always be guaranteed.

Add your products to the cart and proceed to checkout. Enter the promo code in the appropriate field and apply it. The discount will appear in the order summary when the code is valid and eligible.

If a valid promo code is not applying, email support@opcbleu.ca with the code and where you received it, and we will help you check it.

Yes. Prices are shown in Canadian dollars (CAD) unless otherwise indicated. Taxes and any applicable shipping charges are calculated at checkout.

The payment methods available for your order are displayed at checkout. Availability can vary by checkout and payment provider.

All prices on this website are subject to change without notice. While we make every effort to provide accurate, up-to-date information, an item may occasionally be mispriced. If a product is listed at an incorrect price because of a typographical, photographic, technical, or supplier pricing error, OPCBleu.ca reserves the right to refuse or cancel orders for that product.

Your payment information is processed securely. We do not store your credit card details or have access to them.

For eligible orders of $125 CAD or more, the free-shipping option appears at checkout when your cart qualifies.

Once your order ships, we will email you the tracking number when tracking is available. You can also use the order-tracking page or sign in to your customer account.

Yes. OPCBleu ships eligible orders to Canadian provinces and territories where supported carrier service is available.

The carrier depends on the destination, package, and service selected. Orders may ship with Canada Post, Purolator, UPS, FedEx, or another delivery partner.

Tracking can take some time to activate after a shipping label is created or after the carrier receives the parcel. If the shipment appears delayed or the tracking remains inactive, contact us and we can help review it.

Yes. Large orders, multi-item orders, special-order products, or items shipping from different sources may arrive separately.

If the product you received is different from the one shown in your order confirmation, contact us as soon as possible at support@opcbleu.ca.

Contact OPCBleu before sending an item back so we can confirm return eligibility and provide the appropriate instructions. The full conditions are listed in our refund policy.

Once an approved return is received and inspected, refunds are generally processed within 3–5 business days after approval. Your financial institution may need additional time to post the credit.

You have 30 days after receiving your order to request a return, subject to the eligibility conditions in our refund policy and your rights under applicable consumer law.

Inspect your order when it arrives and contact us as soon as possible with your order information and a description of the issue. We may ask for photos so we can review the situation and provide next steps.

Yes. Contact us before shipping an item back so we can confirm eligibility and provide return instructions. Following the return process helps avoid delays in handling your request.

No. Restrictions can apply to opened software or digital products, activation keys or downloads, products affected by misuse or improper installation, incomplete products, and certain special-order or custom-configured items. Review the refund policy for the full conditions.

When specifications are available, the PC Builder checks CPU socket and motherboard compatibility, RAM generation, motherboard and case form factor, GPU power and clearance, power-supply fit, CPU cooling and radiator fit, and storage compatibility.

No. The PC Builder uses specifications available in our catalogue and is a decision-support tool. Product revisions and unusual configurations can vary, so confirm manufacturer specifications and contact us if you are unsure.

Use the availability shown on the product page. Inventory can change because of concurrent orders, supplier updates, or synchronization delays. If an availability issue affects your order, we may contact you.

Yes. Use the PC Builder to narrow compatible options, or contact our support team for help with a gaming PC, workstation, upgrade, or custom build.

A customer account makes it easier to review your orders, follow shipment information, and access other account features. Creating an account is optional.

Select the account icon or My account link, enter your email address, and follow Shopify's secure sign-in instructions. OPCBleu uses Shopify's new customer accounts rather than the older password-reset flow.

You can earn points in multiple ways: get 1 point for every $1 spent, 200 points for creating an account, 200 points for leaving a review (+150 bonus points for media), 100 points each for following us on Facebook, Instagram, or TikTok, 200 points for subscribing to our newsletter, 1,500 points for referring a friend, 1,000 points on your birthday, and 25 points for a 7-day login streak.

You can redeem your points for discount coupons directly at checkout: 500 points for a $5 off coupon, 1,000 points for $10 off, 1,500 points for $15 off, and 2,000 points for a $20 off coupon.

Our VIP program rewards your lifetime spend. Reaching Silver ($500 spent) gets you a $10 off entry coupon and 5% off all orders. Reaching Gold ($1,000 spent) gets you a $20 off entry coupon, 5% off all orders, and free shipping on all orders.